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Radio Shack Complaint - Radio Shack has horrible customer un-service
Radio Shack Complaint

Radio Shack Complaint

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Radio Shack has horrible customer un-service


I purchased a $220 LG Neon II phone 40 days ago from Radio Shack online. To put it mildly, the phone stinks. I can sometimes call it while standing next to it and it doesn't ring, even though it's ringing from the phone I'm calling it from. Sometimes it turns off by itself too. It's not broken. It does sometimes work. But much of the time just doesn't receive calls,.

It for our babysitter so we need to be able to reach her'.

When I called Radio Shack customer service to exchange it for a more expensive Blackberry, they said it was past the 30 days of the order date?. I said, "but the phone doesn't ring sometimes;. You're telling me that 40 days after ordering, I'm out of luck and stuck with a $220 piece of junk?" To which, they answered, "yes?."

I asked to speak to a supervisor but they told me no one was available". Horrible customer service is an understatement?. Especially since I was ready to buy a more expensive phone in exchange.. Never buying from Radio Shack again. And will be sure to spread the word.


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